Did you know that Cafe Biz is also an event venue? Oh yes indeed :-) And we currently have a deal just for you (or your friends and family (hey, the more the merrier)): free Mimosa bar or Jello shots for you and your guests, throughout the entire event! Book a present or future date by Aug 31st to take advantage of this offer. Check out the many beautiful ways past clients have transformed our space here
In continuation to our last set of Tuesday business tips regarding Customer Service, let's dig more into how we can successfully accomplish consistency within it. One task that can be completed to assist with this, is setting goals that are relevant to the customer experience. An example could be the goal of responding to customer inquiries within 24hrs. Ensure that your goals are realistic, and can be accomplished on a daily, weekly, then monthly basis. Since we're on the topic of daily, weekly, and monthly accomplishments, there are many opportunities available to remain consistent on such basis. On a daily, for example, these opportunities can take place within your storefront, via social media, or by reaching out to sales leads. A weekly connection could be a follow-up with past customers for their feedback on your products and services. A perfect monthly connection example, is revisiting those "nos" that you've previously received. Use that opportunity to dig deeper, finding out if you could revisit the conversation with the potential client during a time best for them; taking their needs into consideration.
Did you realize what this Sunday the 29th was??? If you haven't guessed it, let me tell you: it's "Live Music Sunday" at Cafe Biz. Join us for R&B jams performed by The CLICK Band. Admission is $20. Feel free to bring your own bottle and food; we'll provide the ice, your drink mixers, and refreshments (yep, red cups will be on deck LOL. That makes the night official LOL). Hope to see you there. Please spread the word!